Refund policy

Returns & Refunds Policy

Your Pet Stop wants you to be happy with your purchase. This policy applies to items purchased from yourpetstop.com.au.

Change of mind returns
We accept change-of-mind returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in resaleable condition. Contact us at nickdemyane@gmail.com to start a return before sending anything back. Because our products are shipped directly from our suppliers' warehouses, we'll provide the correct return address for your specific order once your return is approved. Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise stated.

Faulty, damaged or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, contact us within 7 days of delivery at nickdemyane@gmail.com with photos of the issue. We will arrange a replacement, exchange, or full refund at no cost to you, in line with the Australian Consumer Law guarantees that apply automatically to all purchases and cannot be excluded.

Refunds
Once your return is received and inspected (or your claim is approved for faulty/incorrect items), we will notify you of the outcome. Approved refunds are processed back to your original payment method within 5-10 business days, depending on your bank or card provider.

Exceptions
Due to hygiene reasons, certain items (such as opened pet food, treats, and grooming products) cannot be returned once opened, unless faulty. Sale items are final unless faulty.

Shipping times
As a dropshipping business working with multiple Australian and overseas suppliers, delivery times can vary by product. Estimated delivery windows are shown on each product page. If your order hasn't arrived within the estimated window, contact us and we'll follow up with the supplier on your behalf.

Contact us
Email: nickdemyane@gmail.com